Return/ Refund Policy

We want you to feel confident shopping with us at Doctorswag.co. That’s why we offer a 5-day hassle-free return & exchange policy from the date of delivery. Here's everything you need to know:

✅ Return & Exchange Guidelines

  • You can initiate a return or exchange within 5 days of receiving your order.
  • Once initiated, please allow 5–7 days for the returned product(s) to reach us.
  • We offer reverse pick-up for most locations.
  • A flat ₹100 reverse shipment fee will be deducted from your refund per order, no matter how many items are included.
  • Our courier partner will attempt pickup 3 times. If unsuccessful, you’ll need to self-ship the item (we'll share the instructions if needed).
  • Reverse pick-up is available only in select pin codes.


 Condition for Returns

To ensure a smooth return:

  • Product(s) must be unused, unwashed, and in the same condition as received.
  • All original tags and packaging must be intact.
  • Items showing signs of wear or damage will not be accepted for return or refund.

Refund Timelines

  • Please allow up to 7 working days for us to process the return and initiate the refund.
  • Refunds will be credited directly to your bank account or original payment method.
  • Ensure bank details shared (if needed) are accurate — any errors won’t be our responsibility.

Order Cancellation

  • You can cancel your order only before it has been dispatched.
  • Once shipped, it will fall under our regular return process.

🛠 Support & Communication

If you face any issue with your order or product:

Please reach out within:

  • 24 hours if your tracking says “Delivered” but you haven’t received it.
  • 1 day of delivery if the item is damaged, incorrect, or defective.


Self-Shipping (Only if Reverse Pickup is Unavailable)

If reverse pick-up is not serviceable at your location, we will guide you through the self-shipping process.
Ensure:

  • Secure packaging to avoid transit damage.
  • Clearly mention ORDER ID and your registered mobile number on the package.


Terms & Conditions

  • Refund eligibility is subject to inspection after return.
  • Refunds, if approved, are processed within 30 working days of confirmation.
  • All products are your responsibility until they reach us — please ensure safe return shipping.

 

Still have questions? We're just a message away! 😊
Thank you for shopping with Doctorswag.co – HEAL. HUSTLE. REPEAT.